Service climate effects on customer attitutdes an examination of boundary conditions.

Service climate effects on customer attitutdes an examination of boundary conditions.

Dades bibliogràfiques
Publicat a:Academy of management journal V. 47, 1, 4-6 (2004).
Autor principal: Dietz, Joerg
Format: Article
Idioma:English
Matèries:
Banks.
Customer satisfaction.
Organizational behavior.
Customer services.