Service climate effects on customer attitutdes an examination of boundary conditions.

Service climate effects on customer attitutdes an examination of boundary conditions.

Bibliographic Details
Published in:Academy of management journal V. 47, 1, 4-6 (2004).
Main Author: Dietz, Joerg
Format: Article
Language:English
Subjects:
Banks.
Customer satisfaction.
Organizational behavior.
Customer services.