When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

書目詳細資料
發表在:Academy of management journal V. 46, 1-6 (2003).
主要作者: Grandey, Alicia A.
格式: Article
語言:English
主題:
Emotions.
Quality of service.
Job satisfaction.
Organizational behavior.