When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

書誌詳細
出版年:Academy of management journal V. 46, 1-6 (2003).
第一著者: Grandey, Alicia A.
フォーマット: 論文
言語:English
主題:
Emotions.
Quality of service.
Job satisfaction.
Organizational behavior.