When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

Bibliografski detalji
Izdano u:Academy of management journal V. 46, 1-6 (2003).
Glavni autor: Grandey, Alicia A.
Format: Članak
Jezik:English
Teme:
Emotions.
Quality of service.
Job satisfaction.
Organizational behavior.