APA (7th ed.) Citation

Ukens, L. L. (2007). 101 ways to improve customer service: Training, tools, tips, and techniques. Wiley.

Chicago Style (17th ed.) Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. Hoboken, N.J: Wiley, 2007.

MLA (9th ed.) Citation

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. Wiley, 2007.