APA (7 ম সংস্করণ) উদ্ধৃতি

Bettencourt, L. (2010). Service innovation: How to go from customer needs to breaktrough services. McGraw-Hill.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Bettencourt, Lance. Service Innovation: How to Go from Customer Needs to Breaktrough Services. New York: McGraw-Hill, 2010.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Bettencourt, Lance. Service Innovation: How to Go from Customer Needs to Breaktrough Services. McGraw-Hill, 2010.