Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.
芝加哥风格引文Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .
MLA引文Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .
警告：这些引文格式不一定是100％准确.