Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.
Chicago-referens (17:e uppl.)Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .
MLA-referens (9:e uppl.)Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.