APA citiranje

Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.

Chicago Style (17th ed.) Citation

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .

MLA citiranje

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .