APA način citiranja (7. izdanje)

Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.

Čikaški stil citiranja (17. izdanje)

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .

MLA način citiranja (9. izdanje)

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .