Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.
Chicago-viite (17. p.)Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .
MLA-viite (9. p.)Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .
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