APA aipamena

Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.

Chicago Style aipamena

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .

MLA aipamena

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .

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