Cita APA (7a ed.)

Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.

Cita Chicago Style (17a ed.)

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .

Cita MLA (9a ed.)

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .