Cita APA (7th ed.)

Pugh, S. D. Service with a smile: Emotional contagion in the service encounter. Academy of management journal.

Cita Chicago (17th ed.)

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal .

Cita MLA (9th ed.)

Pugh, S. Douglas. "Service with a Smile: Emotional Contagion in the Service Encounter." Academy of Management Journal, .