San Jose, W. A. (2007). Tempus fugit: A call center and BPOs : employee voice, attrition, and development in the time of Starbucks and cappuccino. Central Book Supply.
Chicago-Zitierstil (17. Ausg.)San Jose, Wenceslao A. Tempus Fugit: A Call Center and BPOs : Employee Voice, Attrition, and Development in the Time of Starbucks and Cappuccino. Quezon City: Central Book Supply, 2007.
MLA-Zitierstil (9. Ausg.)San Jose, Wenceslao A. Tempus Fugit: A Call Center and BPOs : Employee Voice, Attrition, and Development in the Time of Starbucks and Cappuccino. Central Book Supply, 2007.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.