APA (7th ed.) Citation

Oakland, J. S. (2000). Total quality management: Text with cases (3rd ed.). Butterworth.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management: Text with Cases. 3rd ed. Oxford: Butterworth, 2000.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management: Text with Cases. 3rd ed. Butterworth, 2000.