Citazione Stile APA (7a Edizione)

Lovelock, C. H., & Wirtz, J. (2011). Services marketing: People, technology, strategy (7th ed.). Prentice Hall.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher H., e Jochen Wirtz. Services Marketing: People, Technology, Strategy. 7th ed. Boston: Prentice Hall, 2011.

Citatione MLA (9a ed.)

Lovelock, Christopher H., e Jochen Wirtz. Services Marketing: People, Technology, Strategy. 7th ed. Prentice Hall, 2011.