APA (7th ed.) Citation

Patterson, K. (2002). Crucial conversations: Tools for talking when stakes are high. McGraw-Hill.

Chicago Style (17th ed.) Citation

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill, 2002.

MLA (9th ed.) Citation

Patterson, Kerry. Crucial Conversations: Tools for Talking When Stakes Are High. McGraw-Hill, 2002.

Warning: These citations may not always be 100% accurate.