EMSys an emotion monitoring system for call center agents
Emotion monitoring system for call center agents is a prosody-based emotion monitoring system for call center environments. It simplifies the tracking and management of emotion extracted from call center agent-client conversations. The system is composed of four modules: Emotion Detection, Emotion A...
| 第一著者: | |
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| その他の著者: | , |
| フォーマット: | 学位論文 |
| 言語: | English |
| 出版事項: |
2010
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| 主題: |