EMSys an emotion monitoring system for call center agents
Emotion monitoring system for call center agents is a prosody-based emotion monitoring system for call center environments. It simplifies the tracking and management of emotion extracted from call center agent-client conversations. The system is composed of four modules: Emotion Detection, Emotion A...
| 主要作者: | |
|---|---|
| 其他作者: | , |
| 格式: | Thesis |
| 語言: | English |
| 出版: |
2010
|
| 主題: |