Development of a call center customer satisfaction predictor based on speech features
For a call center company, the customer's perceived quality of a service is one of several determinants of performance. Services that are perceived as good will yield a high level of customer satisfaction (CSAT) and will promote customer's loyalty to the company. However, dissatisfaction a...
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| 格式: | Thesis |
| 语言: | English |
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2010
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