Development of a call center customer satisfaction predictor based on speech features
For a call center company, the customer's perceived quality of a service is one of several determinants of performance. Services that are perceived as good will yield a high level of customer satisfaction (CSAT) and will promote customer's loyalty to the company. However, dissatisfaction a...
| Autor principal: | |
|---|---|
| Otros Autores: | |
| Formato: | Tesis |
| Lenguaje: | English |
| Publicado: |
2010
|
| Materias: |