Citazione Stile APA (7a Edizione)

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Citazione stile Chigago Style (17a edizione)

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

Citatione MLA (9a ed.)

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.