APA (7th ed.) Citation

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Chicago Style (17th ed.) Citation

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

MLA (9th ed.) Citation

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.