APA-viite (7. p.)

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Chicago-viite (17. p.)

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

MLA-viite (9. p.)

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.