Lorenzana, K. R. C., Molina, K. B. O., & Agustin, E. R. Motivations, challenges and coping strategies of UP students working as call center agents.
Chicago Style (17. basım) AtıfLorenzana, Karen Ruth C., Karl Benson Ombalo Molina, ve Estrella R. Agustin. Motivations, Challenges and Coping Strategies of UP Students Working as Call Center Agents. 2010.
MLA (9th ed.) AtıfLorenzana, Karen Ruth C., et al. Motivations, Challenges and Coping Strategies of UP Students Working as Call Center Agents.
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