TY  - BOOK
T1  - Service management operations, strategy and information technology
A1  - Fitzsimmons, James A
A2  - Fitzsimmons, Mona J.
LA  - English
PP  - Boston
PB  - McGraw-Hill
YR  - 2000
ED  - 3rd ed.
UL  - https://tuklas.up.edu.ph/Record/UP-99796217609227833
OP  - 605
CN  - 2128 F5
SN  - 0 07 231267
KW  - Service industry.
KW  - Management.
ER  -