Bly, R. W., & Kelly, R. A. (2009). The encyclopedia of business letters, faxes, and e-mail: Features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves (Rev. ed.). Career Press.
Цитирование в стиле Чикаго (17-е изд.)Bly, Robert W., и Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Rev. ed. Franklin Lakes, N.J: Career Press, 2009.
Цитирование MLA (9-е изд.)Bly, Robert W., и Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes, and E-mail: Features Hundreds of Model Letters, Faxes, and E-mail to Give Your Business Writing the Attention It Deserves. Rev. ed. Career Press, 2009.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.