Critical incidents and the impact of satisfaction on customer share.

Critical incidents and the impact of satisfaction on customer share.

Sonraí bibleagrafaíochta
Foilsithe in:Journal of marketing V. 72, 1-6 (2008).
Príomhchruthaitheoir: Van Doorn, Jenny
Formáid: Alt
Teanga:English
Ábhair:
Impact analysis.
Customer satisfaction.
Customer relations.