Call centre training handbook a complete guide to learning & development in contact centres

Call centre training handbook a complete guide to learning & development in contact centres

Detalhes bibliográficos
Autor principal: Wilson, John P. (John Peter) 1955-
Formato: Livro
Idioma:English
Publicado em: London Kogan Page 2009.
Assuntos:
Call centers > Employees > Training of.
Customer services > Management.