Call centre training handbook a complete guide to learning & development in contact centres

Call centre training handbook a complete guide to learning & development in contact centres

Dades bibliogràfiques
Autor principal: Wilson, John P. (John Peter) 1955-
Format: Llibre
Idioma:English
Publicat: London Kogan Page 2009.
Matèries:
Call centers > Employees > Training of.
Customer services > Management.