APA (7th ed.) Citation

Wilson, J. P. (2009). Call centre training handbook: A complete guide to learning & development in contact centres. Kogan Page.

Chicago Style (17th ed.) Citation

Wilson, John P. Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres. London: Kogan Page, 2009.

MLA (9th ed.) Citation

Wilson, John P. Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres. Kogan Page, 2009.