Cita APA (7th ed.)

Browne, J. (1984). Management and analysis of service operations. Elsevier Science Publishing Co., Inc.

Cita Chicago (17th ed.)

Browne, Jim. Management and Analysis of Service Operations. New York: Elsevier Science Publishing Co., Inc, 1984.

Cita MLA (9th ed.)

Browne, Jim. Management and Analysis of Service Operations. Elsevier Science Publishing Co., Inc, 1984.