Browne, J. (1984). Management and analysis of service operations. Elsevier Science Publishing Co., Inc.
Cita Chicago (17th ed.)Browne, Jim. Management and Analysis of Service Operations. New York: Elsevier Science Publishing Co., Inc, 1984.
Cita MLA (9th ed.)Browne, Jim. Management and Analysis of Service Operations. Elsevier Science Publishing Co., Inc, 1984.
Atenció: Aquestes cites poden no estar 100% correctes.