Jeston, J. (2008). Business process management: Practical guidelines to successful implementations (2nd ed.). Butterworth-Heinemann/Elsevier.
Chicago Style (17. basım) AtıfJeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Burlington, Mass: Butterworth-Heinemann/Elsevier, 2008.
MLA (9th ed.) AtıfJeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Butterworth-Heinemann/Elsevier, 2008.
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