Jeston, J. (2008). Business process management: Practical guidelines to successful implementations (2nd ed.). Butterworth-Heinemann/Elsevier.
Chicago-Zitierstil (17. Ausg.)Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Burlington, Mass: Butterworth-Heinemann/Elsevier, 2008.
MLA-Zitierstil (9. Ausg.)Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Butterworth-Heinemann/Elsevier, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.