Jeston, J. (2008). Business process management: Practical guidelines to successful implementations (2nd ed.). Butterworth-Heinemann/Elsevier.
Citace podle Chicago (17th ed.)Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Burlington, Mass: Butterworth-Heinemann/Elsevier, 2008.
Citace podle MLA (9th ed.)Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Butterworth-Heinemann/Elsevier, 2008.
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