Cita APA (7th ed.)

Jeston, J. (2008). Business process management: Practical guidelines to successful implementations (2nd ed.). Butterworth-Heinemann/Elsevier.

Cita Chicago (17th ed.)

Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Burlington, Mass: Butterworth-Heinemann/Elsevier, 2008.

Cita MLA (9th ed.)

Jeston, John. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Butterworth-Heinemann/Elsevier, 2008.