Summers, D. C. S. (2009). Quality management: Creating and sustaining organizational effectiveness (2nd ed.). Pearson/Prentice Hall.
Цитирование в стиле Чикаго (17-е изд.)Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. 2nd ed. Upper Saddle River, N.J: Pearson/Prentice Hall, 2009.
Цитирование MLA (9-е изд.)Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. 2nd ed. Pearson/Prentice Hall, 2009.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.