Summers, D. C. S. (2009). Quality management: Creating and sustaining organizational effectiveness (2nd ed.). Pearson/Prentice Hall.
芝加哥风格引文Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. 2nd ed. Upper Saddle River, N.J: Pearson/Prentice Hall, 2009.
MLA引文Summers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectiveness. 2nd ed. Pearson/Prentice Hall, 2009.
警告：这些引文格式不一定是100％准确.