APA (7e ed.) Bronvermelding

Allen, D. R., & Rao, T. R. (2000). Analysis of customer satisfaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research. ASQ Quality Press.

Chicago (17e ed.) Bronvermelding

Allen, Derek R., en Tanniru R. Rao. Analysis of Customer Satisfaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction, Loyalty, and Service Quality Research. Milwaukee, Wis: ASQ Quality Press, 2000.

MLA (9e ed.) Bronvermelding

Allen, Derek R., en Tanniru R. Rao. Analysis of Customer Satisfaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction, Loyalty, and Service Quality Research. ASQ Quality Press, 2000.