Παραπομπή σε μορφή APA (7η εκδ.)

Allen, D. R., & Rao, T. R. (2000). Analysis of customer satisfaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research. ASQ Quality Press.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Allen, Derek R., και Tanniru R. Rao. Analysis of Customer Satisfaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction, Loyalty, and Service Quality Research. Milwaukee, Wis: ASQ Quality Press, 2000.

Παραπομπή σε μορφή MLA (9th εκδ.)

Allen, Derek R., και Tanniru R. Rao. Analysis of Customer Satisfaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction, Loyalty, and Service Quality Research. ASQ Quality Press, 2000.