Eastern Regional Organization for Public Administration. General Assembly & Ahmad, M. (1998). Public service management: Achieving quality performance in the 21st century. National Institute of Public Administration (INTAN) Public Service Department.
Chicago-referens (17:e uppl.)Eastern Regional Organization for Public Administration. General Assembly och Mazlan Ahmad. Public Service Management: Achieving Quality Performance in the 21st Century. Malaysia: National Institute of Public Administration (INTAN) Public Service Department, 1998.
MLA-referens (9:e uppl.)Eastern Regional Organization for Public Administration. General Assembly och Mazlan Ahmad. Public Service Management: Achieving Quality Performance in the 21st Century. National Institute of Public Administration (INTAN) Public Service Department, 1998.