Performance analysis for public and nonprofit organization - Wang, XiaoHu 1962- (Sudbury, Mass. Jones and Bartlett Publishers, 2010)
Introduction : what is performance analysis? -- What is needed for performance analysis? -- Describing performance shape -- Describing performance trend -- Performance monitoring basics -- Performance monitoring chart -- Statistical performance monitoring -- Performance understanding basics -- Determining causes of underperformance : relationship analysis -- Determining causes of underperformance : performance modeling -- Performance evaluation basics -- Comparing two performance samples -- Comparing more than two performance samples -- Conclusion : writing a performance analysis report.
Keywords: Nonprofit organizations -- Management -- Evaluation; Non-governmental organizations -- Management -- Evaluation; Public administration -- Evaluation; Evaluation research (Social action programs)