Benchmarking in the public and nonprofit sectors best practices for achieving performance breakthrough - Keehley, Patricia 1955-; Abercrombie, Neil N. (San Francisco Jossey-Bass, 2008)
Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.]. 1997.
Keywords: Total quality management in government -- United States; Benchmarking (Management) -- United States