APA (7th ed.) Citation

Lankes, R. D., & Nast, P. (2008). Virtual reference service: From competencies to assessment. Neal-Schuman Publishers.

Chicago Style (17th ed.) Citation

Lankes, R. David, and Philip Nast. Virtual Reference Service: From Competencies to Assessment. New York: Neal-Schuman Publishers, 2008.

MLA (9th ed.) Citation

Lankes, R. David, and Philip Nast. Virtual Reference Service: From Competencies to Assessment. Neal-Schuman Publishers, 2008.