Perception of call center agents towards effective training program
This study seeks to determine an effective training program for communicative skills as perceived by call center agents, and to propose a training program based from the results of the study. This study followed the simple random sampling procedure in selecting the respondents. The sample consists o...
| Κύριος συγγραφέας: | |
|---|---|
| Άλλοι συγγραφείς: | |
| Μορφή: | Thesis |
| Γλώσσα: | English |
| Έκδοση: |
2007.
|
| Θέματα: |