Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM - Dudden, Rosalind F. (New York Neal-Schuman Publishers, 2007)
Why evaluate? -- The effective library -- Library measures -- Method 1 : needs assessment -- Method 2 : quality improvement -- Method 3 : benchmarking -- Method 4 : library performance standards -- Method 5 : outcome measurement -- Other systems for quality improvement and evaluation -- Data collection and analysis methods -- Skills for communicating in evaluation projects -- Tools for improvement and evaluation.
Includes bibliographical references and index.
Keywords: Libraries -- Evaluation; Medical libraries -- Evaluation; Libraries, Medical -- organization & administration; Evaluation Studies; Libraries, Medical -- standards; Library Services -- standards