Implementing digital reference services setting standards and making it real

Detalles Bibliográficos
Autor Corporativo:	Virtual Reference Desk Conference Orlando, Fla.
Outros autores:	Lankes, R. David
Formato:	Libro
Idioma:	English
Publicado:	New York Neal-Schuman Publishers c2003.
Subjects:	Electronic reference services (Libraries) > United States > Case studies. Electronic reference services (Libraries) > United States > Management. Electronic reference services (Libraries) > United States > Evaluation.