Implementing digital reference services setting standards and making it real

Detalhes bibliográficos
Autor Corporativo:	Virtual Reference Desk Conference Orlando, Fla.
Outros Autores:	Lankes, R. David
Formato:	Livro
Idioma:	English
Publicado em:	New York Neal-Schuman Publishers c2003.
Assuntos:	Electronic reference services (Libraries) > United States > Case studies. Electronic reference services (Libraries) > United States > Management. Electronic reference services (Libraries) > United States > Evaluation.