Implementing digital reference services setting standards and making it real - Virtual Reference Desk Conference 2001 Orlando, Fla.); Lankes, R. David (New York Neal-Schuman Publishers, 2003)
Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001.
Keywords: Electronic reference services (Libraries) -- United States -- Case studies; Electronic reference services (Libraries) -- United States -- Management; Electronic reference services (Libraries) -- United States -- Evaluation