TY  - BOOK
T1  - Implementing digital reference services setting standards and making it real
A2  - Lankes, R. David
LA  - English
PP  - New York
PB  - Neal-Schuman Publishers
YR  - 2003
UL  - https://tuklas.up.edu.ph/Record/UP-99796217608501113
OP  - 232
NO  - Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001.
CN  - Z 711.45 V56 2003
SN  - 1555704506
KW  - Electronic reference services (Libraries) : United States : Case studies.
KW  - Electronic reference services (Libraries) : United States : Management.
KW  - Electronic reference services (Libraries) : United States : Evaluation.
ER  -