Implementing digital reference services setting standards and making it real

Dades bibliogràfiques
Autor corporatiu:	Virtual Reference Desk Conference Orlando, Fla.
Altres autors:	Lankes, R. David
Format:	Llibre
Idioma:	English
Publicat:	New York Neal-Schuman Publishers c2003.
Matèries:	Electronic reference services (Libraries) > United States > Case studies. Electronic reference services (Libraries) > United States > Management. Electronic reference services (Libraries) > United States > Evaluation.