APA (7th ed.) Citation

Virtual Reference Desk Conference Orlando, Fla., & Lankes, R. D. (2003). Implementing digital reference services: Setting standards and making it real. Neal-Schuman Publishers.

Chicago Style (17th ed.) Citation

Virtual Reference Desk Conference Orlando, Fla., and R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. New York: Neal-Schuman Publishers, 2003.

MLA (9th ed.) Citation

Virtual Reference Desk Conference Orlando, Fla., and R. David Lankes. Implementing Digital Reference Services: Setting Standards and Making It Real. Neal-Schuman Publishers, 2003.